Forum Discussion

Tamp's avatar
Tamp
Contributing Cover User
2 years ago

Red cross on super processing

I'm having trouble processing my super payments for the month - there is a red cross that appears against one amount for one employee. When I hover or click on this entry nothing appears as an explan...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi TamP,

     

    Thank you for your post. I'm sorry for not being able to respond right away.

     

    May I know if you're still experiencing this issue? If yes, then please refer below.

     

    If a payment shows a red cross icon, it means that there's some incorrect information for either the employee or the superannuation fund. If you hover your mouse over the cross, it will give you more details on the exact error. Kindly refer to our Help article: Troubleshooting Pay Super Payments to help you resolve this error.

     

    Let me know if you require any further assistance. I'm happy to assist.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi TamP,

 

Thank you for your post. I'm sorry for not being able to respond right away.

 

May I know if you're still experiencing this issue? If yes, then please refer below.

 

If a payment shows a red cross icon, it means that there's some incorrect information for either the employee or the superannuation fund. If you hover your mouse over the cross, it will give you more details on the exact error. Kindly refer to our Help article: Troubleshooting Pay Super Payments to help you resolve this error.

 

Let me know if you require any further assistance. I'm happy to assist.

 

Cheers,

Princess

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