Solved
Sending to ATO screen hangs
The screen where it says sending to ato has been like that since 11:30 this morning. What do we do?
Solution is to abandon MYOB payroll altogether.
Forum Discussion
Nope, still sending from 11:29am on 18/07/19 to now. It hasn't gone through at all. And there is nothing we can do to stop it so we can resend. Micropay had absolutely no issues and it was done just after the MYOB one was done. So I'm doubtful it's the ATO's fault.
Hey Bwaar,
Sorry to hear that you are still experiencing a delay.
So that I can look into this further for you, are you able to tell me what exactly you are trying to send to the ATO? Is it an STP report? Would you mind providing a screenshot?
Any further details would be appreciated.
Talk soon.
I don't use the software, I'm just an IT guy that has to deal with the mess. The Lady who deals directly with it doesn't work today and I have no idea where to go to get a screenshot. What I can tell you is it's preventing our employee's tax returns from being filed. I would assume it's either some sort of end of year upload or the final STP transaction for the year. Whichever it is, we can't stop it or restart it the option to rerun it has a red circle with a line through it like an anti smoking symbol. It just says "sending to ATO" and hase a circle spinning... and that's how it's been for 24 hours.
It's still happening. Why lie about an ATO outtage? Our office manager jst called you guys and was told she has to rerun it individually, uncheck a box in an emplyee's file and send...over and over for 170 employees. Come on.
Every time we deal with your customer service it makes us want to can your software completely. Go through my post history, most of the issues we face with MYOB are badly written software problems which are blamed on us. "If it times out just do smaller runs" Oh **bleep** off.
Solution is to abandon MYOB payroll altogether.
Hey Bwaar,
I am sorry to hear you feel that way.
The ATO did experience an outtage last week so I was just confirming that this was not the cause for your particular issue before investigating further.
Unfortunately without specific information about the situation, it can be difficult to work out what is going on from your end but we will always do our best to interpret the information provided. For example, if you are trying to send a new payrun to the ATO, or if you are trying to complete finalisation. Both of these scenarios can sound similar but are caused by different factors.
I am pleased that someone from our phone-based team has been able to help your office manager with this issue, however, if you would still like to discuss this further, then I would be more than happy to help you out. If this is the case, are you able to please provide the following details so I understand your issue in more depth:
- What are the steps you have taken before experiencing this delay?
- What is it exactly that you are trying to do?
- Are you seeing a particular error?
- Can you provide a screenshot?
I do apologise for any inconvenience that has been caused.
