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Hi, can anyone tell me please why the above message keeps appearing when i go into the Payroll reporting Centre? It's been happening since thursday last week. Thanks Jackie
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
Hi I have also been getting the same message since Wednesday last week (21st September) I spent the whole day on the with MYOB on Monday 26th and the matter is still not resolved. I have checked everything that I could think of and tried a number things but it hasn't fixed the probem as I am still getting the message. This is happening for all users I am running Windows 10, it’s all up to date along with MYOB, currently using AccountRight 2022.8
Your issue about PAYBY not matching to any of your invoices seems similar to this post: MYOB Payby not matching invoices | MYOB Community. You might find some useful insights there that could help resolve your query.
If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
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You'll need to come back later and try again.","id":"message:781669","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:256559"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:781669"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:781669"},"body@stripHtml({\"truncateLength\":200})":" Hi, can anyone tell me please why the above message keeps appearing when i go into the Payroll reporting Centre? It's been happening since thursday last week. Thanks Jackie ","body@stringLength":"216","rawBody":"
Hi, can anyone tell me please why the above message keeps appearing when i go into the Payroll reporting Centre? It's been happening since thursday last week.
Thanks
Jackie
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Hi I have also been getting the same message since Wednesday last week (21st September) I spent the whole day on the with MYOB on Monday 26th and the matter is still not resolved. I have checked everything that I could think of and tried a number things but it hasn't fixed the probem as I am still getting the message. This is happening for all users I am running Windows 10, it’s all up to date along with MYOB, currently using AccountRight 2022.8
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Hi I have also been getting the same message since Wednesday last week (21st September) I spent the whole day on the with MYOB on Monday 26th and the matter is still not resolved. I have checked everything that I could think of and tried a number things but it hasn't fixed the probem as I am still getting the message. This is happening for all users I am running Windows 10, it’s all up to date along with MYOB, currently using AccountRight 2022.8
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hello Everyone
\n
\n
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
","body@stringLength":"515","rawBody":"
Hello Everyone
\n
\n
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
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event"},"localOverride":false},"Revision:revision:781860_1":{"__typename":"Revision","id":"revision:781860_1","lastEditTime":"2022-09-27T15:09:17.790+10:00"},"User:user:159454":{"__typename":"User","id":"user:159454","uid":159454,"login":"Michael_H","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-03-20T17:18:14.444+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:173"},"entityType":"USER","eventPath":"community:myob/user:159454"},"ModerationData:moderation_data:782352":{"__typename":"ModerationData","id":"moderation_data:782352","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:782352":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:159454"},"id":"message:782352","revisionNum":1,"uid":782352,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:782330"},"conversation":{"__ref":"Conversation:conversation:781669"},"subject":"Re: Something went wrong at our end Sorry about that. You'll need to come back later and try again.","moderationData":{"__ref":"ModerationData:moderation_data:782352"},"body":"
I had a chat to payroll tech support and was told as follows:
a. They are aware of the STP lodgement problem with AccountRight desktop
b. The work around is to use their web interface app.myob.com
c. It is unclear why noone bothered to change the Status page - it's a serious problem affecting many people.
I had a chat to payroll tech support and was told as follows:
a. They are aware of the STP lodgement problem with AccountRight desktop
b. The work around is to use their web interface app.myob.com
c. It is unclear why noone bothered to change the Status page - it's a serious problem affecting many people.
No ETA was provided.
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Are your MYOB files online? As a workaround currently you are able to log in using the web browser at app.myob.com and then you should have no issues signing into the payroll reporting centre for STP purposes.
Are your MYOB files online? As a workaround currently you are able to log in using the web browser at app.myob.com and then you should have no issues signing into the payroll reporting centre for STP purposes.
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Is there any updates on when this issue is going to resolved?
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The online workarond worked. However, be careful - in my case the file was automatically upgraded to 2022.9 version and I couldn't read it on the Desktop that was on 2022.7. It took MYOB support help to upgrade the Desktop for whatever reason.
[As an off-comment, I really hate these forceful upgrades of the production systems. It is against every rule I was tought in my former career as a software engineer. Even Windows gives you choices.]
The online workarond worked. However, be careful - in my case the file was automatically upgraded to 2022.9 version and I couldn't read it on the Desktop that was on 2022.7. It took MYOB support help to upgrade the Desktop for whatever reason.
[As an off-comment, I really hate these forceful upgrades of the production systems. It is against every rule I was tought in my former career as a software engineer. Even Windows gives you choices.]
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Any ideas/ETA on when the issue with MYOB Account Right and Single Touch Payroll not reporting to the ATO is going to resolved?
It’s been a month now and the issue has still not resolved in MYOB Account Right.
It shouldn’t take this long to fix the problem considering it’s so wide spread and affecting a number of people.
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You should now be able to sign up for STP phase 2.
\n
\n
Our development team did find that the issue causing this was the windows system. You will need to make sure that you are using a version of windows that is on the minimum system recommendations.
\n
\n
I would suggest updating your windows version and then you should have no issues with reporting your pay through STP. And as previously mentioned, you are able to use the workaround of logging int through the browser at app.myob.com and reporting this way.
You should now be able to sign up for STP phase 2.
\n
\n
Our development team did find that the issue causing this was the windows system. You will need to make sure that you are using a version of windows that is on the minimum system recommendations.
\n
\n
I would suggest updating your windows version and then you should have no issues with reporting your pay through STP. And as previously mentioned, you are able to use the workaround of logging int through the browser at app.myob.com and reporting this way.
