Forum Discussion

Chris_Webster's avatar
Chris_Webster
Experienced Cover User
2 years ago

stp 2 not working

A notification does not exist for your software provider for sending your online (cloud) transactions. (ATO error code: SBR.GEN.AUTH.006) Hi Getting this message, which i was advised is to do wi...
  • Doreen_P's avatar
    2 years ago

    Hi, Chris_Webster 

     

    Thanks for your post.

     

    Generally, the ATO error code: SBR.GEN.AUTH.006 appears when you haven't notified the ATO that you are using MYOB for payroll reporting. If the other user submits the report to the ATO, kindly advise them to notify first the ATO with their Software ID as each declarer will need to notify the ATO. To notify the ATO of the Software ID, kindly go to Payroll > Payroll Reporting > Payroll Reporting Centre > Select ATO settings tab > Kindly take note of your Software ID > Notify the ATO by phoning them or by using Access Manager. For further information regarding the error, kindly check The Help Article: Single Touch Payroll error SBR.GEN.AUTH.006.

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen