Hi Myob Team,
We are facing an issue as the STP records show there are two records for monthly payroll 12/2025
while the pay run record only shows one line
The filed record aligns with the payrun record.
I don't think we should file another December record as it might duplicate the amounts, is there any way to delete the STP record or is there any suggested steps or potential solutions?
Thanks for your help.
Best regards,
Charterhouse & Co
Hi CharterhouseC,
That’s a good one to be cautious with. If the pay run record and the filed record both line up correctly, I wouldn’t suggest lodging another December record just to try to fix what you’re seeing in the STP view, as that could create duplication. A good next step is to check your Payroll Register, Payroll Activity, and YTD Verification Report to confirm the figures are correct there as well. If reports don't line up, you can remove the duplicate pay transaction by following these steps:
If you’d like to refresh what’s been reported without creating another pay run, you can also send an update event. That won’t create a new pay, but it can refresh the year-to-date figures already reported. If it’s still showing as a duplicate STP record after those checks, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at that reporting entry with you.
Cheers,
Doreen
Hi Doreen,
Thanks for your help and I have checked the payroll summary for that month, it seems the correct one has been filed and the summary only shows one record's figure in the account.
I have also sent an updated event but the record in the first conversation still there, is there any method we could delete the record? As it is not in the payrun section nor in the bank statement. Client is a bit hurry to make sure the tax status is ready for their employees, thanks for your help.
Best regards,
Charterhouse
Hi CharterhouseC,
I understand you’d like your STP reports to be clear and avoid any pay runs causing confusion. However, the “Not sent” record and any pay runs already submitted through STP can’t be removed. The main thing is to check that your Payroll Activity Register and YTD reports match. If they do, your payroll data is correct.
Cheers,
Princess
Hi Princess,
The payroll activity register and YTD all matches with the account in the system, the not sent record's figure is not part of the payroll activity or in the YTD report, the only figure was recorded in the system is the filed record figure that we sent to ATO.
My question is since the record is not shown in the payrun, why it shows in the STP report and why we could not amend or delete that, thanks.
Best regards,
Charterhouse
