Forum Discussion

dbromlang's avatar
dbromlang
Contributing User
8 months ago

STP Finalisation Wrong

We are fixing up a clients STP finalisation.   When printing the YTD Verification Report all the Public Holiday, Back Pay and Sick Leave are excluded from the Gross Wage amounts, so the individuals...
Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hey dbromlang,

 

Sounds like those reports are giving you a bit of a headache with public holidays and sick leave not showing up where they should, even though you’ve lined everything up perfectly in the right categories. Thanks heaps for walking us through what’s happening and popping in that screenshot. For a thorough check and to get to the bottom of what’s causing these figures to go walkabout, would be best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Cheers,

Doreen

dbromlang's avatar
dbromlang
Contributing User
8 months ago

Thanks Doreen.

 

I reached out to support Thursday last week and have had no response.

 

MYOB support request #02492872

 

As you can imagine it is fairly important to get the STP lodged correctly and urgently.

 

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