Forum Discussion

Lyn6164's avatar
Lyn6164
Partner
3 years ago
Solved

STP Recon Errors

STP finalisation on our clients file doesn't balance to the Payroll Activity Summary, which is correct and the Salary Sacrifice reconciled.  I can see 2 payruns a few months ago, where the payruns ha...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Lyn6164 

     

    The Payroll Activity report gets it's data from pays processed through Process payroll. The Payroll Register report and STP reports get their data from the employee card>>Pay History. So the first step when reconciling is to check that the Payroll Activity and Payroll Register report match. If they do, follow the instructions in the previously linked post, AccountRight reports don't match STP reports, to work out why the STP report is incorrect.

     

    If those reports don't match it means that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.

     

    Once you know what is causing the issue I'll be happy to help with how to fix it.

     

    Please let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Lyn6164's avatar
Lyn6164
Partner

Hi Tracey

I have reversed and re-entered a couple of pay runs for this STP balancing problem.  The Payroll Activity Summary is correct again after a few Updates, but the STP finalisation is still wrong!  i need to update the STP figures without changing the Payroll Activity Summary.   Is this do-able?

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Lyn6164 

 

The Payroll Activity report gets it's data from pays processed through Process payroll. The Payroll Register report and STP reports get their data from the employee card>>Pay History. So the first step when reconciling is to check that the Payroll Activity and Payroll Register report match. If they do, follow the instructions in the previously linked post, AccountRight reports don't match STP reports, to work out why the STP report is incorrect.

 

If those reports don't match it means that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.

 

Once you know what is causing the issue I'll be happy to help with how to fix it.

 

Please let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Lyn6164's avatar
    Lyn6164
    Partner
    3 years ago

    Thanks Tracey

    i got it sorted eventually.  thanks for your help and info.  it was really helpful.