Forum Discussion

Marlyse's avatar
Marlyse
Trusted Cover User
13 days ago

STP Reconciliation - Update Event

I am getting an error message when I try to send an update pay event through the browser

"You must specify a Cost Centre."

All my transactions have a cost centre as it is set to REQUIRED, so you cannot record a transaction without one.  It has been this was for 4 years.

 

The Payroll Reports don't match the Verification Report, so I NEED to send an Update Event.

 

Please also advise what is the point of the "Lodge a Support Request" - nothing is ever fixed via this channel.  I lodged a Support Request 03170776 on the 22/6/26 after our last pay run - Hopeless

2 Replies

  • Marlyse's avatar
    Marlyse
    Trusted Cover User
    13 days ago

    And I know I can turn the preference off and then back on again, which I have done, and fixed it - but that's not the point.  Fix the program and fix the support

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 days ago

    Hi Marlyse,

     

    Sorry for the late reply. The error message is usually caused when Cost Centre tracking (previously called category tracking) is enabled in the background. For STP update events, you can still have it turned on, but it needs to be set to Not Required first. You can do that in AccountRight desktop with these steps:

     

    • Click Setup
    • Go to Preferences
    • Open the System tab
    • Find Turn on Cost Centre Tracking: Cost Centres are
    • Set it to Not Required
    • Once that’s done, try sending the update event again.

     

    Hopefully that gets the update event moving without the cost centre gremlin blocking the doorway. 

     

    Cheers,

    Doreen

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