Super fund membership number
The "Whoops, something went wrong with your payment" came up when trying to process super payment. An employee was terminated and a new card created for the same employee, under a new contract, supe...
Forum Discussion
Hi LefevreCCC9,
Welcome to the Community Forum!
If the employee had left and has returned, and you created a new card file with the same super info as the old one, this will cause the error "Whoops, something went wrong with your payment." MYOB needs a unique super fund membership number for each employee, so having duplicate info can lead to this issue. The workaround for this would be to do the following:
- Delete the payments made with the new employee card
- Remove the super information from the new card
- Reactivate the old employee card
- Reprocess the pay with the old (now current) employee card
Cheers,
Princess
Thanks for your advice.
Do we just delete the payments on the new employee card or reverse them?
When I reprocess the payments on the employee's original card, how do I do this without processing an electronic payment?
Thank you.
LefevreCCC9
Hi LefevreCCC9,
You should delete the payments on the new employee card. When reprocessing the payments on the employee's original card, change the payment method to cash or cheque to avoid processing an electronic payment. See this help article about fixing a pay for more detailed information.
Kind regards,
Shella
