Super fund membership number
The "Whoops, something went wrong with your payment" came up when trying to process super payment. An employee was terminated and a new card created for the same employee, under a new contract, supe...
Forum Discussion
Thanks for your advice.
Do we just delete the payments on the new employee card or reverse them?
When I reprocess the payments on the employee's original card, how do I do this without processing an electronic payment?
Thank you.
LefevreCCC9
Hi LefevreCCC9,
You should delete the payments on the new employee card. When reprocessing the payments on the employee's original card, change the payment method to cash or cheque to avoid processing an electronic payment. See this help article about fixing a pay for more detailed information.
Kind regards,
Shella
