Super fund membership number
The "Whoops, something went wrong with your payment" came up when trying to process super payment. An employee was terminated and a new card created for the same employee, under a new contract, supe...
Forum Discussion
Hi LefevreCCC9,
Welcome to the Community Forum!
If the employee had left and has returned, and you created a new card file with the same super info as the old one, this will cause the error "Whoops, something went wrong with your payment." MYOB needs a unique super fund membership number for each employee, so having duplicate info can lead to this issue. The workaround for this would be to do the following:
- Delete the payments made with the new employee card
- Remove the super information from the new card
- Reactivate the old employee card
- Reprocess the pay with the old (now current) employee card
Cheers,
Princess
I reversed the payments on the new employee card and removed the super information.
As I couldn't change the pay wage categories on the old employee card, I then processed the super payment for the relevant period for the old card. Once the super was paid I then deleted the super details and terminated the old employee card.
I then had to reprocess the pays on the new card, with the correct wage categories and re entered the super information. Then I could make payment of super for relevant period for new card.
