Forum Discussion

BineBarDining's avatar
BineBarDining
Experienced Cover User
3 days ago

Super Funds inactive message when making payment

I have for the last week tried to make my super payment. I keep getting the error message (MYOB Business)..."One or more super funds selected is inactive and can't accept payments". 

 

I have gone through every fund that is used this qtr and confirmed / changed ABN's for funds that have merged to be all correct. I still get the error. I have tried paying 1 fund only that hasn't changed and it is still coming up with the same error. I have tried paying a fund that I know changed and still the same error. 

 

I tried in AccountRight as well, and get an error - "Looks like something went wrong with your payment: The ABN entered for your company is invalid". I have checked all ABN's including the company file ABN and they are all correct.

 

I am STUMPED! Any advice please?

browser
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 days ago

    Hi there BineBarDining,

     

    For the first error message, "One or more super funds selected is inactive and can't accept payments", you can use the ATO Super Fund Lookup tool to check if the super is still active. It's also a good idea to contact the super fund directly to confirm their updated details. As for the second issue, "Looks like something went wrong with your payment: The ABN entered for your company is invalid", our support team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account, will be happy to assist you with this, as well as the first error message if needed.

     

    Cheers,

    Doreen

    • BineBarDining's avatar
      BineBarDining
      Experienced Cover User
      3 days ago

      Hi Doreen, yes I have done both of those options. I have used the lookup tool and looked on every fund's website to confirm the USI / SPIN / ABN. I have made all the changes and still the error. I will try Live Chat again, I did try this on Friday and got nowhere with it. I will submit a support case in the hope I get a reply sooner rather than later.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.