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Row78's avatar
Row78
Experienced User
28 days ago

Super Payment Failed - no employee / Super Company changes

Hi - for the past few weeks I have been paying our Super weekly just to get in the habit of doing it each pay run rather than monthly as before. This morning when I paid it - it authorised OK - and ...
VI0000's avatar
VI0000
Cover User
8 days ago

Hi Princess,

I have the same issue. And I have recreated the SMSF again.

Question:

  • does it mean the whole batch is failed, and I need to reverse and reprocess the whole transaction for all employees
  • the error message says ' wait for a refund' ?  Has it already drawn money from the bank account? I can't see it in my bank apps yet. If so,  would the refund be just to that one employee, or all employees?

Thank you

KL

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
7 days ago

Hi VI0000,

 

If the super payment has failed, that doesn’t automatically mean the whole batch has failed. A handy thing to know is that reversing a Pay Super transaction reverses each of the contributions within that transaction, but it doesn’t change your employees’ pays. It also doesn’t affect your actual bank account or the employees’ super funds. What it does is return those contributions back to the Pay Superannuation window along with the other unpaid contributions. You can check this link for more info about reversing super payments. If you can’t see the money withdrawn from your bank account yet, that usually means it hasn’t been debited yet. The tricky bit is that it depends on whether the failure is for all employees in the batch or just one employee. Since that part matters for what you do next, it’s best to reach out to our support team via the Contact Us page so they can check exactly which employee’s super payment has failed and guide you on the right next step.

 

Cheers,

Doreen

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