Super Payment Failed

Question

Hi,&nbsp;First time processing super via MYOB pay super, Status is Failed. I have checked troubleshooting pay super but unable to find the reason.

melisa_d · Answer

Hi&nbsp;Sky1,&nbsp;
&nbsp;
Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with the following details:

Serial number&nbsp;
Your full name and email address&nbsp;
Date of the super payment&nbsp;
Super payment amount&nbsp;
Screenshot of the manage payments window&nbsp;

sky1 · Answer

Hi Melisa,&nbsp;I have messaged you yesterday.&nbsp;Thanks&nbsp;RegardsAkash

melisa_d · Answer

Hi&nbsp;Sky1,&nbsp;
&nbsp;
Thank you, I've responded to your private message with the information in regards to this.&nbsp;

sky1 · Answer

Hi Melisa,&nbsp;I have messaged you on 01/06/22, waiting for your response. Issue is still not resolved.&nbsp;&nbsp;

sky1 · Answer

Hi,&nbsp;First time processing super via MYOB pay super, Status is Failed. I have checked troubleshooting pay super but unable to find the reason. I raised this issue before 2 weeks before also and i was told below.&nbsp;&nbsp;"I've had a look at our records and the error, it looks like the payment has failed as there is missing last names entered for a few employees. I've spoken to our internal specialists and they have advised because you have a large amount of employees, it would best be to export the employee cards only by first and last name. Once exported you can check to see which employees are missing their last name in the last name field."&nbsp;But, I have checked and all the last names were entered already, few staff have their whole name as first name and "." as last name in official records so thats how their MYOB card is.&nbsp; &nbsp; Also, while processing super there were few errors like country missing for employee, membership number missing etc. After fixing all those multiple erros, i managed to process super. i beleive if last name was missing, the system wouldnt have let me process it.&nbsp;RegardsSky&nbsp;

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