Forum Discussion

Sky1's avatar
Sky1
Experienced User
3 years ago

Super Payment Failed

Hi,

 

First time processing super via MYOB pay super, Status is Failed. I have checked troubleshooting pay super but unable to find the reason.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Sky1, 

     

    Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with the following details:

    • Serial number 
    • Your full name and email address 
    • Date of the super payment 
    • Super payment amount 
    • Screenshot of the manage payments window 
    • Sky1's avatar
      Sky1
      Experienced User
      3 years ago

      Hi Melisa,

       

      I have messaged you yesterday.

       

      Thanks

       

      Regards

      Akash

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Sky1, 

         

        Thank you, I've responded to your private message with the information in regards to this.