Forum Discussion

dunsboroughsett's avatar
dunsboroughsett
Contributing Cover User
7 months ago
Solved

Super Payment wont work

I have a new employee who is using Symetry Foundation Super And Pension Service. When I tried paying her super, it came up with an error for one of the payments. I cannot get a registered name to co...
  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi dunsboroughsett,

     

    Thank you for your response.

     

    The only reason I am aware that you would experience that particular message would be if the fund has changed its various superannuation fund details or if that particular fund is no longer a registered APRA fund. I've checked this fund from the ATO superfund lookup, and I can see that there's an update from this fund. I recommend getting in touch with the fund to check their details and ensure that you have an up-to-date record of them, including the fund ABN and spin/USI numbers.

     

    Please let me know how you get along and if you require any further assistance. I'm here to help.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi dunsboroughsett,

 

Thank you for your post.

 

To assist you better, it would be immensely helpful to gather more details about the error you're encountering. If you hover your mouse over the "X" icon when the error appears, it should display additional information regarding the specific nature of the error. This detailed message will provide us with a clearer understanding of the issue you're encountering. Thank you for your cooperation.

 

Cheers,

Princess

  • dunsboroughsett's avatar
    dunsboroughsett
    Contributing Cover User
    7 months ago

    It says "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund List window and select a valid Fund Name for it"

     

    When I search the ABN it now comes up with "The Trustee for SYMETRY PERSONAL RETIREMENT FUND." I have updated the name to this, but I still get the same error message.

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      7 months ago

      Hi dunsboroughsett,

       

      Thank you for your response.

       

      The only reason I am aware that you would experience that particular message would be if the fund has changed its various superannuation fund details or if that particular fund is no longer a registered APRA fund. I've checked this fund from the ATO superfund lookup, and I can see that there's an update from this fund. I recommend getting in touch with the fund to check their details and ensure that you have an up-to-date record of them, including the fund ABN and spin/USI numbers.

       

      Please let me know how you get along and if you require any further assistance. I'm here to help.

       

      Cheers,

      Princess

      • dunsboroughsett's avatar
        dunsboroughsett
        Contributing Cover User
        7 months ago

        My employee recieved a letter today confirming the fund has changed to Rhythm. I have entered the new fund and paid her super. Thanks so much for your help!