Forum Discussion

dunsboroughsett's avatar
Contributing Cover User
8 months ago

Super Payment wont work

I have a new employee who is using Symetry Foundation Super And Pension Service. When I tried paying her super, it came up with an error for one of the payments. I cannot get a registered name to co...
  • Princess_R's avatar
    8 months ago

    Hi dunsboroughsett,


    Thank you for your response.


    The only reason I am aware that you would experience that particular message would be if the fund has changed its various superannuation fund details or if that particular fund is no longer a registered APRA fund. I've checked this fund from the ATO superfund lookup, and I can see that there's an update from this fund. I recommend getting in touch with the fund to check their details and ensure that you have an up-to-date record of them, including the fund ABN and spin/USI numbers.


    Please let me know how you get along and if you require any further assistance. I'm here to help.