super payments not processing

Hi LynneH,

Thanks for the screenshot.Based on what’s showing there, the super payment status is already Processing Payment, which means it’s been authorised, sent for processing, and the direct debit has been initiated. That would also explain why the Authorise button isn’t active anymore. If that Processing Payment status has been sitting there for more than 5 days, it’d be best to reach out to our support team via the Contact Us page so they can check what’s happening with the payment. You can also check this guide for more info about the different super payment statuses: Make superannuation payments.

Cheers,

Doreen