Super payments processed by MYOB clearinghouse, taken from bank, not received by employee

Hello

I have received notification from an employee that they have not received a number of superannuation payments. I have followed up at our end and confirmed that the super was processed and deducted from our bank account via the MYOB clearinghouse. This has been done in a bulk batch of superannuation payments done at the same time for a range of employees as per usual process for our small business at tne end of a quarter. There is not returned payment from MYOB or the super fund. There is no notification from MYOB or the super fund that there is an issue with the super payments. The employee has contacted their super fund who says they can only chase this up at their end with the transaction IDs for the super payments and to ask me to ask MYOB for those. I have sent 1 email to MYOB with details and requested help. They redirected me to the paysuper email address. I have sent 2 emails to paysuper and I have not heard anything back. It's been a week. My employee is getting agitated and would like to know where their super payments are. I would like to resolve this asap. Can someone please get back to me and get the details of the super payments from me so that we can find the transaction IDs and give these to my employees super fund so they can resolve this.