Forum Discussion

Seipak's avatar
Seipak
Experienced Cover User
18 hours ago

Super Payments

How long does MYOB take to process the actual payments of Super through MYOB ? I paid super on Wednesday last week through the new Super system and it has not yet actually hit the super account? 

2 Replies

  • Seipak's avatar
    Seipak
    Experienced Cover User
    15 hours ago

    Thank you - I will kepp an eye on it and see what happens in the next couple of days. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    16 hours ago

    Hi Seipak,

     

    Great question and totally understandable to keep an eye on it. If the super payments were authorised before 4pm AET, the standard timing is 3–5 business days through the clearing house, plus up to 3 business days for the fund to allocate it. The benefit of knowing that timeline is it gives you a clearer idea of when the payment is still within the normal window versus when it might need a closer look. More detail is here: Why does MYOB Pay Super take so long?.

    If it’s already outside that timeframe and the payment still hasn’t been received by the fund, you can contact our support team via the Contact Us page so they can check what seems to be happening with the payment.

     

    Cheers,

    Doreen