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tns05's avatar
tns05
Experienced Cover User
4 years ago

Superannuation - Cannot make payment due to fund change

Hi   I have phoned MYOB technical help asking for assistance but to no avail...  One of my employees is with Energy Super.  A merger has taken place with LGIA Super overnight.  I am trying to make ...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi tns05 

     

    We're currently investigating this, and will post an update as soon as we more information. In the meanwhile, if your employees have received communications about updated USI and ABN, please send them through by Private Message.
     
    Updated fund details added in the software.
Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi tns05 

 

We're currently investigating this, and will post an update as soon as we more information. In the meanwhile, if your employees have received communications about updated USI and ABN, please send them through by Private Message.
 
Updated fund details added in the software.
  • CTF's avatar
    CTF
    Experienced Cover User
    4 years ago

    was this resolved as I am having the same problem. it's a nightmare resulting in super payment being late 

    • tns05's avatar
      tns05
      Experienced Cover User
      4 years ago

      Hi!  Yes it was resolved.  MYOB had to re-create a new Energy Super account.  Then I had to go and add the new Energy super account against the employees who have Energy Super.  Just check the USI number has changed.  I can't remember off hand the new USI number but you should be able to check it against Energy super on their website.

    • brasstacks's avatar
      brasstacks
      Trusted Cover User
      4 years ago

      Taking your own sweet time to fix this. Energy Super is now in your list of Super Funds with a new USI but how do we edit an existing USI?

      • CTF's avatar
        CTF
        Experienced Cover User
        4 years ago

        To change the USI and ABN to the new Energy Super details, this is what I did.  

         

        1.  I deleted Energy Super Fund

        2.  I selected a "random" super fund from the drop down list

        3.  I then went back and chose Energy Super again

        4.  The correct USI and ABN number then appeared.  

         

        This is clearly a MYOB Glitch in the system.  Also note the membership number before attempting steps 1-4 above then once you are happy that the USI ABN is correct, enter the staff member's membership number and press SAVE

  • echokim's avatar
    echokim
    Experienced Cover User
    4 years ago

    I have two employees in this fund issue.

    Their money has just been refunded by LGIA again. 10 August

     

    When will this issue be sorted ?

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi echokim 

      Can you confirm the USI and ABN of the fund so we can advise under what details it will be available in the software.

      • tns05's avatar
        tns05
        Experienced Cover User
        4 years ago

        Hi

         

        Sorry for not getting back to you yesterday. 

         

        Energy Super's new details are:

        USI  23 053 121 564 004

        ABN  23 053 121 564

         

        Search for Energy Super in the superannuation funds and double check the USI matches the one above.  You will need to add this to your super fund lists and then change all employees with Energy Super to this new super fund.

         

        I hope this helps.

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