Thanks for your post. The first thing to check is that they have reached the $450 threshold for the month. Another thing that will affect super calculations is if a super adjusment has been processed earlier in the month. Super is calculated on a monthly basis, so the software will automatically make the required adjustments to ensure 10% is accrued for the whole month. This means that manual adjustments will affect the automatic calculations for the rest of the month.
If you're still having issues with this can you please send me a screenshot of a pay transaction where super hasn't calculated. Make sure sensitive information is removed from screenshots prior to posting on the public forum.
Please let me know how you go with this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
