Hello,
Today our office admin was doing a reconcilliation of our bank account and noticed that the superannuation payment for January has been deducted twice,
I dont understand how this could have happened, I assumed that it could only be processed once.
Any suggestions as to why, and what do I need to do??
Thanks in anticipation.
David
Hi ozledge
We are aware of a situation that has impacted our customers that have made recent superannuation payments in which they have had the funds deducted multiple times. For detailed information please refer to this post: February Superchoice superannuation/super payment duplication
We do apologise for the inconvience caused.
Will compensation be made for these unauthorised and illegal payments you withdrew from our bank accounts and kept for 7 days?
Hi elizaday
Please refer to this post for updated information: February Superchoice superannuation/super payment duplication
If you have any questions about the refund or any additional queries, don't hesitate to reach out to our team on superannuation@myob.com
