Forum Discussion

SNK's avatar
SNK
Member
1 year ago
Solved

Superannuation Verification not working

I am setting up a new Pay Super account - we have received the 0.01c into our bank account and now MYOB wont accept the 6 digit verification code. It says 'sorry we're not ready to verify your bank a...
  • XKK's avatar
    XKK
    9 months ago

    Thanks Genreve, solved by chat through MOCA. :)

XKK's avatar
XKK
Member
9 months ago

Hi, I have the similar problem. I am trying to set up pay super, but I never receive the verification code. Anyone can help, thanks in advance :) 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    9 months ago

    Hi XKK, 

     

    There are several reasons why the super verification might fail. Fixing the super verification code requires support to check the specific super setup. I recommend contacting our team by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

    • XKK's avatar
      XKK
      Member
      9 months ago

      Thanks Genreve, solved by chat through MOCA. :)

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