Forum Discussion
Hi
That's the problem as I said:
- two employees are shown on the JobMaker tab for period 8 (even we never registered for JobMaker for the company or any employee).
- i tried to remove normination or delcaration from "actions", but it comes with error messages. e.g.:
- "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 4d841e66-2953-4692-8612-b2de98681c3d."
- "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 134eda86-8c9b-4a55-ace3-d7ec6f0272b8."
- "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 44c1d388-0c73-4cf5-8e40-5f1ff7483aeb."
Regards,
Eugene
Hi EugeneHe
Thank you for your post. I am sorry that you had to go through with that situation.
May I ask what actions you took to remove the employee from JobMaker? Can you attempt this step? Click the Payroll Reporting Centre>>JobMaker tab. Select Remove Declaration from the Ellipsis menu for the employee. Select Remove.
And may know whether you are still able to open the card file of the employees who appeared under job maker? If not, please send me a Private Message containing your:
- Serial number
- Company File name
I'll wait for your response.
Cheers,
Cel
- EugeneHe12 months agoContributing User
Hi Cel,
Thanks for your message and kinly note that the required details have been sent to you via private message.
Regards,
Eugene
- Celia_B12 months agoMYOB Moderator
Hi EugeneHe
Thank you so much for providing that information.
Upon checking on your account with the serial number that you provided, it seems that you don't have an active entitlements. I would recommend to update your subscription to be able to do the task.
Let me know if you need further assistance with this.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
- EugeneHe12 months agoContributing User
Hi - MYOB direct debit us every month for the subscription, I am not sure why you could not find this infomation. They company files are also updated to the most updated version on Monday. BTW, the total workstations licensed is 6, is this helpful?