Forum Discussion

BPA's avatar
BPA
Experienced Cover User
2 months ago

Unable to access Employee Cards

I am unable to access my employee cards, please help   BPA
BPA's avatar
BPA
Experienced Cover User
2 months ago

Hi Doreen,

I've just gone through each of the files and the other File ID's that I can't access Employee Cards are:

44, 1, 2, 3, 7, 8, 10, 12, 15, 17, 25, 26, 28, 30, 32, 35, 42, 45, 46 & 56

 

It's very random.

 

There's no urgency for these as my colleague run the pays for these files and she can access them, however I do need them to be fixed in the next week please.

 

Regards

Andrea BPA

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi BPA,

     

    I ran a fix script on the company files you mentioned. Please log out and log back in, and that should resolve the issue with the employee card file. If this issue comes up again, feel free to reach out to our support team. Since you have multiple files, it's best to contact our support team directly. You can call them or use one of the various support options available here.

     

    Cheers,

    Princess

    • BPA's avatar
      BPA
      Experienced Cover User
      2 months ago

      Hi Princess,  I have tried communicating with MOCA but it has no idea what I need and I can't get through to a real person.  

      I am currently in File ID 17 and the situation is worse.  I cannot open any transactions in the Bank Register now.

      Can you please try another fix?

      Regards

      Andrea

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