Forum Discussion

Jessica_Bishop's avatar
Jessica_Bishop
Contributing User
1 year ago
Solved

Unable to open Employee Card

I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file?

 

Please Help

 

  • Princess_R's avatar
    Princess_R
    1 year ago

    Hi Jessica_Bishop,

     

    Running into the "Something went wrong" error can definitely disrupt your workflow, but no worries! I've already fixed your company file, so you should be able to open your employee card file now. If you hit any more snags, just let us know.

     

    Cheers,

    Princess

15 Replies

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  • Accounts_353's avatar
    Accounts_353
    Member
    1 year ago

    I'm having the exact same issue with an employee card, help!

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi Accounts_353,

     

    Welcome to the Community Forum!

     

    I've run a fix script on your file, so you should now be able to access the employee card without any issues. Please log out and log back in, and everything should be working fine!

     

    Cheers,

    Princess

  • LeanneW1's avatar
    LeanneW1
    Contributing User
    1 year ago

    I'm unable to update a current employees card (just to change some address details etc) and I get the same error message.  Is this likely to be a similar thing?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi LeanneW1,

     

    The error is likely caused by the same issue. I ran the same fixes on your file as the others, so it should remove the error message now. If you encounter the same issue again, you can create a support ticket from the MyAccount window or reach out to the live chat team through MOCA.

     

    Feel free to post again if you need any other help.

     

    Thanks,
    Genreve

  • LeanneW1's avatar
    LeanneW1
    Contributing User
    1 year ago

    Thanks Genreve - I've tried to update the card but am still getting the error message.  I've logged a support ticket now.

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