Unable to process payroll for 1 July 2021
Hi, I am trying to process a payroll for 1 July 2021 and am not able to get past this screen. "Something's gone wrong and AccountRight needs to close" The problem lies with the new financ...
Forum Discussion
I am having the same problem & error message when trying to run first pay for new year, for period 27-Jun to 03-Jul.
Also, I finalised pays for 2020-21 in the Payroll Reporting Centre on 02-July, and subsequently, on 05-July, reviewing the EOFY Finalisation Screen for 2020-21, all employees remain ticked as finalised. Employees have checked their MyGov Inboxes, and there is no message from the ATO that their Income Statement is available. Is their a problem with the MYOB AccountRight / ATO interface, or is it just a matter to waiting?
Hi NutBol
I would recommend checking out Unable to process pays in the new payroll year for more information on that particular situation.
In looking into your account, I can see that you do have an active subscription with a free company file. This should allow you to upload the file via File>>Go Online (Upload this File) - assuming Help>>About AccountRight doesn't show company file ID 1. If that Help>>About AccountRight shows company file ID 1 then you would be looking at taking a backup of the file and restoring online - File>>Backup then File>>Restore>>Restore online using AccountRight Live.
