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AirconRentals's avatar
AirconRentals
Cover User
15 days ago

Unable to process pays - 3 hours and hung up on when calling

I completed the final pay on Friday for the year and lodged the STP, which was accepted.    I can't process the first pay for this year, I've tried both browser and desktop, and neither will proces...
browser
JoseGomez2022's avatar
JoseGomez2022
Experienced User
14 days ago

Hi Team,

 

please contact MOCA team and let them know you are having the same issues every year with the very first pay run. ASK THEM TO RUN THE SCRIP that fixed that problem. They will ask for screen shots of the error and include the very last photo with ceros.

 

Ask to talk to a human.

 

They will ask your name and last name:

Serial or ID Client:

Company ID:

Email for login reason:

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