KristyH
6 years agoExperienced Cover User
Unable to Report STP
My client who has registered for STP is unable to report their weekly reports through MYOB. once the payroll has been processed MYOB is not prompting her to declare the STP report which should ha...
- 6 years ago
Hi KristyH
When your client opens Process Payroll do they have the Payroll Reporting Ready To Go image? If not, I suspect that they have not been added as a declarer.
I'll give you the support note link, Add a declarer for STP, in case this is the issue.
Let me know how you go