Forum Discussion

KristyH's avatar
KristyH
Experienced Cover User
5 years ago
Solved

Unable to Report STP

My client who has registered for STP is unable to report their weekly reports through MYOB.   once the payroll has been processed MYOB is not prompting her to declare the STP report which should ha...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi KristyH 

     

    When your client opens Process Payroll do they have the Payroll Reporting Ready To Go image?  If not, I suspect that they have not been added as a declarer.

     

    I'll give you the support note link, Add a declarer for STP, in case this is the issue.

     

    Let me know how you go

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi KristyH 

 

When your client opens Process Payroll do they have the Payroll Reporting Ready To Go image?  If not, I suspect that they have not been added as a declarer.

 

I'll give you the support note link, Add a declarer for STP, in case this is the issue.

 

Let me know how you go