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Kraeng's avatar
Kraeng
Experienced Cover User
4 years ago
Solved

Unable to set up STP

Hi,

I am unable to setup STP in a relatively new MYOB File (2nd File)I have attached the error messages I get when I try to check payroll details and also try to Connect to the ATO.

I then thought I would process EOFY old way and email Group Certificates but get the error message

There is no electronic report specificate available for this payroll year

 

Using MYOB Accountright Plus company file Id 14

Last 4 digits serial number 8091

 

Please help

 

Regards

 

Megan

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Kraeng, 

     

    Thank you for your post and screenshots. I've had our script run over your company file, you should no longer receive this error. 

     

    Please do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Kraeng, 

     

    Thank you for your post and screenshots. I've had our script run over your company file, you should no longer receive this error. 

     

    Please do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Kraeng's avatar
      Kraeng
      Experienced Cover User
      4 years ago

      Thanks for that Melisa,

       

      I can now click on check payroll details and payment summaries etc, just getting some company error messages like incorrect ABN, need company name so still looking into it at this stage?

       

      Megan

    • Kraeng's avatar
      Kraeng
      Experienced Cover User
      4 years ago

      Hi Melisa,

       

      I no longer have the error but I wanted to prepare payment summaries(not with STP yet) and when I start going through the assistant it is for this new Financial year not 20/21 financial year.

      Is there any way to prepare the payment summaries for the 2020/2021 financial year as I'm not sure when they will get the STP set up.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi Kraeng, 

         

        Thanks for the update. If your file is in the new payroll year you will need to restore a back up that was made in the previous payroll year so that you can prepare these payment summaries. I would also recommend checking with the ATO if you can lodge the payment summaries for your employees. 

         

        Please do let us know if you have any further questions.