Forum Discussion

TerriW86's avatar
TerriW86
Experienced User
1 month ago
Solved

Uni Super payment rejected

I have been paying super for the employee to Uni Super for years without problem, right up until yesterday for the February contributions. All my other Non-Uni Super payments went through, but this n...
  • Earl_HD's avatar
    Earl_HD
    1 month ago

    Hi TerriW86,

    Appreciate for the screenshot, that’s really helpful. The red X icon next to the UniSuper lines means Pay Super has found an issue with the details for those contributions. To fix this, click the employee line, then hover your mouse over the red X – a tooltip will tell you what’s wrong (For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen.). 

    After correcting the error listed, you'll need to attempt to process the super payment again, and if necessary, fix any additional errors that display 

    Additionally, if you’re referring to the employer number under the default superannuation fund, you’ll need to obtain this directly from the super fund. This number is specific to each fund and can vary between funds.

    If the issue persists, please reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi TerriW86,

Appreciate for the screenshot, that’s really helpful. The red X icon next to the UniSuper lines means Pay Super has found an issue with the details for those contributions. To fix this, click the employee line, then hover your mouse over the red X – a tooltip will tell you what’s wrong (For example, an employee's superannuation membership number might be wrong, or their membership number is correct but the wrong super fund has been chosen.). 

After correcting the error listed, you'll need to attempt to process the super payment again, and if necessary, fix any additional errors that display 

Additionally, if you’re referring to the employer number under the default superannuation fund, you’ll need to obtain this directly from the super fund. This number is specific to each fund and can vary between funds.

If the issue persists, please reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • TerriW86's avatar
    TerriW86
    Experienced User
    1 month ago

    And it was as simple as that. His address was updated and an old landline phone number deleted from Line 1. The mobile was on line 2 so there was "no Number recorded"!

    Thank you for your help

    TerriW

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