Forum Discussion

Contributing User

3 years ago

Urgent - FY22 - Payroll recording Disappears

This is extremely urgent please - have seen other posts you have re the same issue. MYOB AccountRight isn't recording the first pay run in the new financial year after processing. When we try and rec...

Komal_S

MYOB Staff

Hi GowrieAccounts , KristieBake

For local files, please take a backup of your file and then download the following tool on your computer by right-clicking on the link and selecting Save as

AccountRight 2021.1 and later

The instructions to use the tool are given below:

1.Extract the contents of the zip file to the desktop.

2. Right click the AccountRight_Hotfix.exe application and choose Run as Administrator

3. Browse to a file or drag a file onto the tool.

4. Apply the fix.

Try processing the payrun again and let us know how you go on.

If you're using the Silent Installer, you will need to install Microsoft SQL Server Compact in order to run the hotfix tool. If SQL server is not installed on the computer, then you can receive the Unhandled exception error when running the hotfix