Unable to prepare/lodge BAS online

this is an issue that MYOB have not fixed and don't seem to be commenting on. I had to get our accountant to manually lodge our IAS and BAS. 

I too have been having this issue.  I submitted an enquiry 4 days ago to MYOB and have not yet received a response.  Given the amount of subscription payments made you would think the support would be better.  I have had to get my Accountant to submit my monthly BAS which will no doubt cost me more $$.    An explanation from MYOB and an indication of when it will be fixed would be good instead of silence.

I will also need the accountant to submit for me unfortunately.

This is entirely ridiculous to pay full price for this MYOB subscription and receive 70% of the product.

More issues today as well - Backup completes but puts the file nowhere? Myob payby appears in bank feeds but has nothing to check off with.

I was on hold for 2 hours to support and spoke to someone for maybe 5 minutes, and he must have accidentally pressed the button to put me in the queue again and sim 26 minutes into at least another 2 hours. (I have to add that it was a friendly convo as I was just explaining what the issue was and he was talking about how insane the support queue time is, he'd never seen it like this).

Something is up with MYOB, and it doesn't look good for us!

Hi everyone,

We’re sorry for the inconvenience this caused, and we appreciate your patience.

We did have an issue last week affecting some customers connecting to BAS. This has now been resolved, so BAS lodgements should be working as expected again.

We’ve also posted an update on our incident page here: status.myob.com/incidents/887141

Cheers,

MYOB