I do try to be respectful but its frustrating when we continuously get generic responses or zero response. There are a number of issues / bugs raised over the last couple of years since essentials had been discontinued that still have not been attended to. I feel that MYOB are not interested in fixing some of these problems or are putting their efforts elsewhere and expect us to just work around, or just put up and shut up in the hope that we just give up. A couple issues I have raised have been acknowledged but no time line given for the fixes and still after over 12 months, nothing. As a provider of services myself, I find its important to listen to my customers. How long do I wait before I re raise an issue that has obviously not been actioned or forgotten about or maybe put in the too hard basket. Yes, I do get frustrated, but I'm paying for a service and I sometimes feel that service isn't there. Sometimes these forums (rightly or wrongly) can be a way to vent our frustration especially when trying to get help and you feel that your not been listened to.
Hi everybody,
\n
Over the last 4-6 months, I am hearing and seeing a lot of frustration from Community Members about changes MYOB is making. I want to acknowledge that frustration, let you know what I'm doing about it, and explain why I'm now taking a firmer stance on enforcing our community guidelines.
Guidelines Enforcement
\nOur Community Forum Guidelines exist to ensure this remains a helpful space for everyone. I believe customers need a space to provide feedback on our business - both positive and constructive.
However, inflammatory and repetitive posts make it harder for that feedback to reach decision-makers effectively.
Inflammatory posts can contain things like:
Why These Guidelines Matter
I'm in this job because I think it's important to give customers space to tell us what's great, and what isn't about our business (including the changes we make).
MYOB is continuously investing in, and improving as business evolves, this leads to a lot of changes. Your feedback is crucial to getting that balance right.
But that feedback is most valuable when it's specific, constructive, and respectful.
When discussions become heated or repetitive:
\n
What Will Happen Going Forward
\nEffective immediately:
\n\n
How to Make Your Feedback Count
\nLet me illustrate with an example. Imagine this made-up music streaming service called \"TuneTime\" has just announced they're charging $14 for each international song played using their streaming service.
\n
Here are two ways to provide feedback:
❌ Not So Helpful:
\n\"TuneTime has LOST THEIR MINDS with this DAYLIGHT ROBBERY!!! $14 PER SONG?!?! What's next, charging us for BREATHING OXYGEN while we listen?? The CEO must be building a GOLD-PLATED YACHT with our money!!! I'm cancelling RIGHT NOW and telling EVERYONE I KNOW to do the same!!! #TuneTimeIsOverParty\"
When this kind of feedback comes in, we can tell the team that you're really upset, that it's hurting your business, and that you're saying it a lot in different places. But it doesn't give me much to work with in terms of proving what's causing that impact or how widespread the problem is.
\n
âś… Helpful:
\"The new $14 fee per international song on TuneTime creates three specific challenges for my café business:
\n\n
Now we can still convey that it's upsetting, but I also have cold, hard facts that are very difficult to argue with. When multiple community members add their voices with additional specific examples like:
\nThis creates a powerful dataset that strengthens the argument significantly.
\n
Join the Constructive Conversation
I encourage you to share your experiences with our software, and with changes that are introduced by MYOB. By using this Facts-Impact-Resolution format, your specific examples help us build a stronger case for improvement.
\n
Thank you for being part of our community, and for your understanding as we work through these changes together
Hi everybody,
\n
Over the last 4-6 months, I am hearing and seeing a lot of frustration from Community Members about changes MYOB is making. I want to acknowledge that frustration, let you know what I'm doing about it, and explain why I'm now taking a firmer stance on enforcing our community guidelines.
Guidelines Enforcement
\nOur Community Forum Guidelines exist to ensure this remains a helpful space for everyone. I believe customers need a space to provide feedback on our business - both positive and constructive.
However, inflammatory and repetitive posts make it harder for that feedback to reach decision-makers effectively.
Inflammatory posts can contain things like:
Why These Guidelines Matter
I'm in this job because I think it's important to give customers space to tell us what's great, and what isn't about our business (including the changes we make).
MYOB is continuously investing in, and improving as business evolves, this leads to a lot of changes. Your feedback is crucial to getting that balance right.
But that feedback is most valuable when it's specific, constructive, and respectful.
When discussions become heated or repetitive:
\n
What Will Happen Going Forward
\nEffective immediately:
\n\n
How to Make Your Feedback Count
\nLet me illustrate with an example. Imagine this made-up music streaming service called \"TuneTime\" has just announced they're charging $14 for each international song played using their streaming service.
\n
Here are two ways to provide feedback:
❌ Not So Helpful:
\n\"TuneTime has LOST THEIR MINDS with this DAYLIGHT ROBBERY!!! $14 PER SONG?!?! What's next, charging us for BREATHING OXYGEN while we listen?? The CEO must be building a GOLD-PLATED YACHT with our money!!! I'm cancelling RIGHT NOW and telling EVERYONE I KNOW to do the same!!! #TuneTimeIsOverParty\"
When this kind of feedback comes in, we can tell the team that you're really upset, that it's hurting your business, and that you're saying it a lot in different places. But it doesn't give me much to work with in terms of proving what's causing that impact or how widespread the problem is.
\n
âś… Helpful:
\"The new $14 fee per international song on TuneTime creates three specific challenges for my café business:
\n\n
Now we can still convey that it's upsetting, but I also have cold, hard facts that are very difficult to argue with. When multiple community members add their voices with additional specific examples like:
\nThis creates a powerful dataset that strengthens the argument significantly.
\n
Join the Constructive Conversation
I encourage you to share your experiences with our software, and with changes that are introduced by MYOB. By using this Facts-Impact-Resolution format, your specific examples help us build a stronger case for improvement.
\n
Thank you for being part of our community, and for your understanding as we work through these changes together
I do try to be respectful but its frustrating when we continuously get generic responses or zero response. There are a number of issues / bugs raised over the last couple of years since essentials had been discontinued that still have not been attended to. I feel that MYOB are not interested in fixing some of these problems or are putting their efforts elsewhere and expect us to just work around, or just put up and shut up in the hope that we just give up. A couple issues I have raised have been acknowledged but no time line given for the fixes and still after over 12 months, nothing. As a provider of services myself, I find its important to listen to my customers. How long do I wait before I re raise an issue that has obviously not been actioned or forgotten about or maybe put in the too hard basket. Yes, I do get frustrated, but I'm paying for a service and I sometimes feel that service isn't there. Sometimes these forums (rightly or wrongly) can be a way to vent our frustration especially when trying to get help and you feel that your not been listened to.
","body@stringLength":"1082","rawBody":"I do try to be respectful but its frustrating when we continuously get generic responses or zero response. There are a number of issues / bugs raised over the last couple of years since essentials had been discontinued that still have not been attended to. I feel that MYOB are not interested in fixing some of these problems or are putting their efforts elsewhere and expect us to just work around, or just put up and shut up in the hope that we just give up. A couple issues I have raised have been acknowledged but no time line given for the fixes and still after over 12 months, nothing. As a provider of services myself, I find its important to listen to my customers. How long do I wait before I re raise an issue that has obviously not been actioned or forgotten about or maybe put in the too hard basket. Yes, I do get frustrated, but I'm paying for a service and I sometimes feel that service isn't there. Sometimes these forums (rightly or wrongly) can be a way to vent our frustration especially when trying to get help and you feel that your not been listened to.
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