I do try to be respectful but its frustrating when we continuously get generic responses or zero response. There are a number of issues / bugs raised over the last couple of years since essentials had been discontinued that still have not been attended to. I feel that MYOB are not interested in fixing some of these problems or are putting their efforts elsewhere and expect us to just work around, or just put up and shut up in the hope that we just give up. A couple issues I have raised have been acknowledged but no time line given for the fixes and still after over 12 months, nothing. As a provider of services myself, I find its important to listen to my customers. How long do I wait before I re raise an issue that has obviously not been actioned or forgotten about or maybe put in the too hard basket. Yes, I do get frustrated, but I'm paying for a service and I sometimes feel that service isn't there. Sometimes these forums (rightly or wrongly) can be a way to vent our frustration especially when trying to get help and you feel that your not been listened to.
