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bower1's avatar
bower1
Contributing User
22 days ago

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

 

Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    22 days ago

    Hi bower1,

     

    Confirmation is requested monthly to ensure you are using a licensed version. When confirming your company file, you check out the link here for older MYOB products. If there's anything you need assistance with, don't hesitate to shoot us a post again.

     

    Best regards,

    Doreen

  • bower1's avatar
    bower1
    Contributing User
    13 days ago

    Hi Doreen, Thanks for your reply. I am unable to confirm our company file online. Can you please send code to confirm company files please. Thanks Lindy 

  • bower1's avatar
    bower1
    Contributing User
    11 days ago

    Hi Doreen, I am unable to confirm on line and need to enter and update data . I have the serial number and use Account Right 2015.3. Are you please able to assist so I can confirm company file urgently please or can you direct me to someone who can assist. thank Lindy

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      11 days ago

      Hi bower1, 

       

      I see you're still having trouble confirming your company file. You can get your confirmation code for older products using this link. Hopefully, that takes care of it!

       

      If you need anything else, just start a new thread in the forum.

       

      Thanks,
      Genreve

  • bower1's avatar
    bower1
    Contributing User
    5 days ago

    Hi Genreve, Thanks for your email. I have tried that link and it advises my serial number or File ID is incorrect. Previously when this happens I sent my serial number and File ID to the Community Forum and they sent an email to the email connected with the MYOB registration which allows me to enter the file and updates accordingly.  Thanks Lindy

    • Jemar_C's avatar
      Jemar_C
      MYOB Moderator
      5 days ago

      Hi bower1,

       

      The company file code should consist of ten digits, Can you please try to select the confirm by phone or use the other option instead of the confirm online. You should be able to see the serial number and company file code of your file, then please retry.

       

      Also, would you consider upgrading your Accountright to the latest version? New versions of AccountRight are designed to give you more time-saving features, help you stay on top of your obligations, keep your data safe, and fix things that didn't go as planned. It might be one of the reasons why you are having an issue confirming the file.

       

      If it still doesn't work, you may get back to us.

       

      Cheers,
      Jem

      • gavin12345's avatar
        gavin12345
        Ultimate User
        5 days ago

        Hi Jemar_C

         

        Having read the various posts here, I think you will find that bower1 has an older AR20xx or .myox company file. The online confirmation link referred to only applies to older v19 or .myo company files. 

        Bower1 it might be easier to state exactly what version you are using - see Help About, rather than just 'older version'. Moderators might then be able to provide the correct answers,

         

        Regards

        Gavin

  • bower1's avatar
    bower1
    Contributing User
    4 days ago

    Thanks for your replies my version is Account Right Basics- Build number 2015.3.17.3339. I have done the request by phone so it brings up the serial number and company file ID.     It shows a fingerprint reference and a checksum.  I need a license file to be emailed to me as previously done. Can I send a private message with the snip details with account number and company file ID please.  Thankyou Lindy

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 days ago

    Hi bower1 ,

    I'd be happy to assist you with this. Could you please send me a private message with the following information?

    • Serial Number
    • Company File ID
    • Email Address
    • Full Name

    Looking forward to your response.


    Regards,
    Earl