Part 2: Announcing Changes to our Ideas Exchange

Why cant MYOB attach invoices as PDF's when sending emails. I have just started using this feature last 2 months which works well except for this issue that many of our customers keep bringing up i.e Invoice as PDF attachment not just a link. Another email I received today from a customer

Hi team!

It has come to my attention that when you are sending invoices to our invoice inbox, our system is not picking them up. This is because you are using Myob which gets sent as a link and not as an attachment.

Unfortunately, our system only picks up attachments.

So, is there any way when sending us invoices from now on you could make the invoice a PDF attachment?

If your system does not work like that, please send all invoices to me directly so I can ensure we receive them.

Thank you.

Defeats the purpose of emailing. I get this also "our Xero system does it, why cant MYOB". Seems your software development team is very limited. Having worked in the software industry a good programmer could include this feature, test it and roll it out in 2 months easily. Is this request also wishful thinking?

I wish I had worked harder to "For example, seeing ideas with hundreds of votes and comments that remain open without updates for over 10+ years can discourage new users from engaging." when making the decision to sign up.

It sounds like anything that's not currently trending (because people can't find it?) won't be carried over, and we'll lose all the history of comments and suggestions that show we've been (im)patiently waiting for over a decade for some of these items. A significant number of the ideas aren't even new ideas, they're purely requests to fix things that used to work and no longer do, or to bring back features that simply disappeared out of the system overnight during a so-called 'update'. I'm all for change, especially when things are obviously not working, but to pretty much delete all those requests and make us start from scratch? That's just rude. 
Is there a way I can export all the ideas I've suggested or commented on (as different users from past employers as well as this profile) so I can recreate them myself (if I have a spare 1000 hours)?

Cynical me thinks this is a convenient way for you to hide the long-term requests that have been ignored from any new customers you manage to drag away from your competitors.

Here's my new suggestion for today - the one I was already worked up about before I even saw this post:

Stop sending our internal accounts data to our customers without our knowledge! Such a huge breach of our privacy (which I've reported several times already to no avail).
1. Allow us to turn off the option for other MYOB users (our customers) to link their files to our MYOB file. Allowing them to do this without even notifying us that they have, gives them access to our internal breakdowns by ledger code instead of the lump sum price we've quoted and invoiced. Sure, you claim it's to make it convenient for your customers, but we are also your customers and we do not want them to do this.

2. Using the send from MYOB emailing option, also does this if they click on the link to the invoice instead of the attached PDF.

3. And today, we've discovered we've been unknowingly sending clients our internal notes and breakdowns ever since we activated the online payments service, after you finally (thankfully) allowed us to exclude bpay as a payment option.

I've turned off the online payments now until you provide an option to remove the 'invoice summary' section from the cover email that goes out with the invoice but the convenience of sending emails from within accountright still (marginally) outweighs your breach of our privacy, otherwise we'd be having emails sent from too many different email addresses and no central place for replies to be collated. It also means we don't have payslips sitting in someone's outlook sent folder.

How will you be ensuring that the 1000s of other ideas, not in the 30-50 trending list, aren't being forgotten?