Forum Discussion

Susantha's avatar
Susantha
Contributing User
9 days ago

FILE HAS CORRUPTED

When I try to log in to the MYOB there is a error.    "Serious problem exist in this company" "you may be able to recover the data contained in this file using tha ACCOUNTING RIGHT premier Optimis...
gavin12345's avatar
gavin12345
Ultimate User
9 days ago

Hi Susantha 

 

The issue is this file has been corrupted - usually caused by an interruption to MYOB while it is processing a transaction, eg power failure, network dropout, etc. If optimisation fails to fix, you need to restore and use backup or get the file repaired by MYOB or others such as FGH Tables. MYOB no longer support v19 and so may no longer repair such files.

 

Regards

Gavin

  • Susantha's avatar
    Susantha
    Contributing User
    8 days ago

    Hi Gavin, Our data backup is not done. Is only way to go for FGH table?

    • gavin12345's avatar
      gavin12345
      Ultimate User
      8 days ago

      Hi Susantha,

       

      Yes that is what I would recommend. See link here.

       

      Regards

      Gavin

      • Susantha's avatar
        Susantha
        Contributing User
        3 days ago

        Hi Gavin, We have recovered the file last week. MYOB Support desk optimized the data. then it was worked. 

        but again same issue happens. I tried to optimized the data. but it not run. some thing like below. 

         

        Do you know about this error- DM = (-3000-5049-7000-158)

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