Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space.
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Cheers, Amanda.
*Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.
Hi H-TS, thanks for raising this again with the example. I will send you a direct message, last time this was happening, Khoros was wanting a copy of the email as well to help investigate, if you can forward it to me that would be great. Thanks!
The links re-directing to different random unrelated posts thing is happening again. I clicked on this link from an email notification about a reply to one of my posts: https://community.myob.com/idea/AccountRightIdeas/ employee-self-onboarding-permanently-disable-preference/ 776581/ comments/ 872462 (NOTE, I had to add spaces after the / symbols to even get it to appear properly here!) I clicked on it, and saw the reply but once I signed in to try and like the reply (which I also still can't do - the button is greyed out), it redirected to this one https://community.myob.com/discussions/ bus-banking/ account-not-connected/ 868993/replies/ 868994 (which I've also added spaces to). Each time I click through from the email again, while already signed into the forum, I get redirected to the banking post. I can't test it again as 'not signed in' because I'd lose what I've typed here.
I find this new community forum is nowhere near as good as the old version. Response time was really good before, but now my posts just sits there for weeks with no help/assistance. Used to receive responses within a day or so.
We can't manually select tags for new posts anymore? I just created a new post and my only options were 'browser' or 'desktop'. Hardly useful I don't think. After submitting my post, there was a +tag button but it didn't matter what I typed in there, I could still only choose 'browser' or 'desktop'.
Hi H-TS , right now this is only the case for AccountRight boards. Because AccountRight can be accessed in both the desktop and the browser, it is important to understand which one the question relates to. So right now, adding a tag is mandatory and only desktop/browser is available to tag to ensure that this occurs. I hoped that because the boards are predefined into common workflows (eg Payroll) combined with the product that this provides enough information. You would have:
AccountRight > Payroll > Desktop - associated with a post for example
Except my question was really about the payroll reporting centre which happens to be in the browser even though I use the desktop software. That's the tag I would have liked to add. We use the desktop version except when we're we're forced to use the browser for those items where the desktop version is falling apart with seemingly no hope of repair.
Thank you for the feedback. We haven't set a limit to the amount of tags that can be selected at the time of posting. Sorry for the inconvenience and confusion, we are working towards resolving the glitches. Let me know if there's anything else!
Just confirming that this limit to tags still exists. It was unclear from your reply whether you believed me or not. So here's a screenshot taken just a few minutes ago when I added another product idea (although I don't know why I even bother). Definitely limited to one. I deleted one and was able to publish. The published post had a +tag button and would let me type on and select it but couldn't actually save it because I 'exceeded the number of tags'.
Thanks Mike_MYOB I forgot I'd seen that other main one the other day. My other issue the other day was that clicking on search results took me to random other posts, not the ones I was trying to click on. Sometimes I can't even get back to this post, it takes me to this instead. https://community.myob.com/discussions/sales_and_purchases/unable-to-print-payment-receipt/716620/replies/718496
The search button doesn't seem to do anything. Just greys out my screen. Using Chrome. Also on live chat sending my blood pressure through the roof because I can't get a straight answer, don't want to wait for an email reply to a support request, but also can't search this forum! I'd even settle for a 4 hour wait on hold at this point, if I knew I was going to get a human on the other end who would actually help me.
Hi H-TS - thanks for the message, sorry about the search function not working. There are a couple of glitches we are working hard to resolve but in most cases, clearing cache will help resolve this in the search term Otherwise there are three areas to search, the main bar on the home screen highlighted below, the magnifying glass at the top (seems to be glitchy) or another search bar in the header after you have navigated to a specific board
Hi, I'm using the Edge browser, and I notice occasionally that when opening a post from the email, the thread opens with a blank screen. I'd be interested in your comments.
What web browser does it open up in? I don't have an issue when I open up the link - I'm using Google Chrome. There are a few bugs and glitches that we're still working to resolve and have found that clearing your cache and cookies will help. Don't hesitate to reach out if there's anything else you find!
Hi Amanda, would it be possible for someone to contact me so that I can login to my my.myob and register a problem I'm having. It is virtually impossible for me to find a way to email anyone whilst being unable to login. Regards, Jan
I'd recommend raising a case through your My Account for this. Instructions to do so can be found here. Once the case has been raised one of our agents will reach out to resolve your issues accordingly. Feel free to reach out if you run into any trouble, we can take it forwards from there.
Hi AmandaCL , there's a lot of changes! It's going to take a while to become familiar with this new forum. I've had a look around and posted an answer to a question, so here's my comments based on very limited use:
There are no user signatures, perhaps that is coming?
There are no font settings for posts
The look and feel is more readable
Posts are emailed if subscribed, but the email subject is a generic "Subscription update on MYOB Community Forum". I downvote this one.
Only part of a post is emailed, the content appears to be truncated. I downvote this one too.
Graphics files can only be loaded in line with text , but that is more natural
Hi Mike_James thanks for taking a good look around on launch day and sending through some feedback.
I have taken a look through the member settings today and cannot immediately see anything related to signatures. I have raised this with the provider to confirm, otherwise you may be right that this will become something we either need to develop as a customisation or will come in a future release.
Post settings are a little different, mostly for visual consistency, fonts will be the same and the same size, spacing as well. You can select to bold, italic or bullet point you messages though
Great feedback on the notification emails as well, I will review whether there are any changes we can look to implement here as well.
Cheers, Mike
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Good morning everyone!
\n
Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space.
\n
We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after!
\n
If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select \"Create a post\".
\n
If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you!
\n
Feel free to reach out if there's anything you're unsure of or have any further questions!
\n
Cheers, Amanda.
\n
\n
*Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.
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Good morning everyone!
\n
Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space.
\n
We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after!
\n
If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select \"Create a post\".
\n
If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you!
\n
Feel free to reach out if there's anything you're unsure of or have any further questions!
\n
Cheers, Amanda.
\n
\n
*Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.
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Hi H-TS, thanks for raising this again with the example. I will send you a direct message, last time this was happening, Khoros was wanting a copy of the email as well to help investigate, if you can forward it to me that would be great. Thanks!
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The links re-directing to different random unrelated posts thing is happening again. I clicked on this link from an email notification about a reply to one of my posts: https://community.myob.com/idea/AccountRightIdeas/ employee-self-onboarding-permanently-disable-preference/ 776581/ comments/ 872462 (NOTE, I had to add spaces after the / symbols to even get it to appear properly here!) I clicked on it, and saw the reply but once I signed in to try and like the reply (which I also still can't do - the button is greyed out), it redirected to this one https://community.myob.com/discussions/ bus-banking/ account-not-connected/ 868993/replies/ 868994 (which I've also added spaces to). Each time I click through from the email again, while already signed into the forum, I get redirected to the banking post. I can't test it again as 'not signed in' because I'd lose what I've typed here.
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I find this new community forum is nowhere near as good as the old version. Response time was really good before, but now my posts just sits there for weeks with no help/assistance. Used to receive responses within a day or so.
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We can't manually select tags for new posts anymore? I just created a new post and my only options were 'browser' or 'desktop'. Hardly useful I don't think. After submitting my post, there was a +tag button but it didn't matter what I typed in there, I could still only choose 'browser' or 'desktop'.
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Hi H-TS , right now this is only the case for AccountRight boards. Because AccountRight can be accessed in both the desktop and the browser, it is important to understand which one the question relates to. So right now, adding a tag is mandatory and only desktop/browser is available to tag to ensure that this occurs. I hoped that because the boards are predefined into common workflows (eg Payroll) combined with the product that this provides enough information. You would have:
\n
AccountRight > Payroll > Desktop - associated with a post for example
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Except my question was really about the payroll reporting centre which happens to be in the browser even though I use the desktop software. That's the tag I would have liked to add. We use the desktop version except when we're we're forced to use the browser for those items where the desktop version is falling apart with seemingly no hope of repair.
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New posts also don't allow more than one tag to be applied. Selecting one tag still gives a pop up that too many were selected but publishes anyway.
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Thank you for the feedback. We haven't set a limit to the amount of tags that can be selected at the time of posting. Sorry for the inconvenience and confusion, we are working towards resolving the glitches. Let me know if there's anything else!
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Cheers, Amanda.
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Just confirming that this limit to tags still exists. It was unclear from your reply whether you believed me or not. So here's a screenshot taken just a few minutes ago when I added another product idea (although I don't know why I even bother). Definitely limited to one. I deleted one and was able to publish. The published post had a +tag button and would let me type on and select it but couldn't actually save it because I 'exceeded the number of tags'.
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Thanks Mike_MYOB I forgot I'd seen that other main one the other day. My other issue the other day was that clicking on search results took me to random other posts, not the ones I was trying to click on. Sometimes I can't even get back to this post, it takes me to this instead. https://community.myob.com/discussions/sales_and_purchases/unable-to-print-payment-receipt/716620/replies/718496
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The search button doesn't seem to do anything. Just greys out my screen. Using Chrome. Also on live chat sending my blood pressure through the roof because I can't get a straight answer, don't want to wait for an email reply to a support request, but also can't search this forum! I'd even settle for a 4 hour wait on hold at this point, if I knew I was going to get a human on the other end who would actually help me.
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Hi H-TS - thanks for the message, sorry about the search function not working. There are a couple of glitches we are working hard to resolve but in most cases, clearing cache will help resolve this in the search term Otherwise there are three areas to search, the main bar on the home screen highlighted below, the magnifying glass at the top (seems to be glitchy) or another search bar in the header after you have navigated to a specific board
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Hi, I'm using the Edge browser, and I notice occasionally that when opening a post from the email, the thread opens with a blank screen. I'd be interested in your comments.
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For example, this link turns up blank when opened from within my Outlook mail:
If I remove the last 2 segments, then I can see the whole thread.
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What web browser does it open up in? I don't have an issue when I open up the link - I'm using Google Chrome. There are a few bugs and glitches that we're still working to resolve and have found that clearing your cache and cookies will help. Don't hesitate to reach out if there's anything else you find!
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Cheers, Amanda.
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Hi Amanda, would it be possible for someone to contact me so that I can login to my my.myob and register a problem I'm having. It is virtually impossible for me to find a way to email anyone whilst being unable to login. Regards, Jan
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I'd recommend raising a case through your My Account for this. Instructions to do so can be found here. Once the case has been raised one of our agents will reach out to resolve your issues accordingly. Feel free to reach out if you run into any trouble, we can take it forwards from there.
\n
Cheers, Amanda!
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Hi AmandaCL , there's a lot of changes! It's going to take a while to become familiar with this new forum. I've had a look around and posted an answer to a question, so here's my comments based on very limited use:
There are no user signatures, perhaps that is coming?
There are no font settings for posts
The look and feel is more readable
Posts are emailed if subscribed, but the email subject is a generic \"Subscription update on MYOB Community Forum\". I downvote this one.
Only part of a post is emailed, the content appears to be truncated. I downvote this one too.
Graphics files can only be loaded in line with text , but that is more natural
Regards Mike DataWise Limited, NZ
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Hi Mike_James thanks for taking a good look around on launch day and sending through some feedback.
I have taken a look through the member settings today and cannot immediately see anything related to signatures. I have raised this with the provider to confirm, otherwise you may be right that this will become something we either need to develop as a customisation or will come in a future release.
Post settings are a little different, mostly for visual consistency, fonts will be the same and the same size, spacing as well. You can select to bold, italic or bullet point you messages though
Great feedback on the notification emails as well, I will review whether there are any changes we can look to implement here as well.
Cheers, Mike
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