Welcome to the new Community Forum!

Ironic that when the new Community Forum was uploaded, we were kicked out of Accountright for 45 mins, right in the middle of the day.

Hi AmandaMYOB , there's a lot of changes! It's going to take a while to become familiar with this new forum. I've had a look around and posted an answer to a question, so here's my comments based on very limited use:

• There are no user signatures, perhaps that is coming?
• There are no font settings for posts
• The look and feel is more readable
• Posts are emailed if subscribed, but the email subject is a generic "Subscription update on MYOB Community Forum". I downvote this one.
• Only part of a post is emailed, the content appears to be truncated. I downvote this one too.
• Graphics files can only be loaded in line with text , but that is more natural

Regards
Mike
DataWise Limited, NZ

As soon as it went down, I was thinking to myself what are MYOB trying to make pretty now! haha

Every time they do something in the background the program goes down. How about making these changes overnight and then testing before releasing? Or does MYOB not work after hours?

By the way, the new forum is now even harder to find anything, good job MYOB!

Thanks Mike. My comment on this post was unrelated to the outage. The forum is a waste of time and resources and I get riled up every time I need to come here and wait for a solution from another frustrated user that may or may not ever come. There are so many unanswered posts in the forum. I'd rather the resources be invested in providing decent support again. There are times when livechat doesn't cut it. Neither does the 'submit a support ticket' option, when you can remember how to find it, since there's no link to it at my.myob.com. MYOB should be providing this support, not your other customers. Imagine if NRMA (as an example) asked it's members to help each other when they've broken down. "We can replace your battery in three days but you might get a quicker, possibly helpful, response from the random strangers who are also paying for our roadside assistance." Laughable. 
Or invested in implementing some of the great ideas that are put forward by people who actually use this software.
When I'm here, I do also help other users when I know the answer. But why should they have had to wait for me to stumble across their post. Bring back real technical support.

Totally Agree - lack of finding support options & lack of support when you do manage to find / connect to somebody & not listening to users are MYOB's biggest downfalls at the moment.

It seems every month, I get an email from MYOB telling me they've done something "new & exciting", which in 99% of the cases is irrelevant to me.

MYOB - put your efforts into better support & make it a more reliable system first & foremost!! 

Can you just get rid of the forum except as a 'product ideas' placeholder for your developers and decision-makers to continue ignoring, and put resources back into providing real support like we paid for in our subscriptions?

For example, this link turns up blank when opened from within my Outlook mail:

https://community.myob.com/discussions/MYOBAdvisor/convert-order-to-bill-without-receiving-items/867671/replies/867708

If I remove the last 2 segments, then I can see the whole thread.

Hi H-TS this has been a harder one for the team to investigate because they have not been able to replicate it themselves in testing yet.
This is example is very helpful thank you.
When I took a look at this, the link in your post appears to have reverted to 'Home' because it included the comma at the end of the URL as part of the link and it cant find the post.
But I was able to see the post about Super from 3 years ago that you were directed to by removing the comma. Thanks again

Hi H-TS, Lisa_BBP and Sharon_BCT 
I can understand the link in timing, but can assure that you the upgrade to the community forum in no way affected access to your MYOB software.
I have somewhat addressed the link between the two in my reply here but ultimately we completed our upgrade at the same time as there were access issues.
Because traffic increased to the forum as a result of the access issues, right after we completed the upgrade, it caused an initial overload to the forum and it also went down.

Lisa_BBP - would love to know what you have found difficult with navigation and also any ideas you have to help improve it
This is the first day of the new forum and thankfully it is a very easy platform now for us to make changes.
You can private message myself or Amanda with your feedback or you could also arrange a time with Amanda to call and discuss the forum.

We are fully dedicated to making the forum an engaging, positive and valuable resource for all of our community and your feedback will definitely help us achieve that.
Thanks, Mike

Hi Amanda, would it be possible for someone to contact me so that I can login to my my.myob and register a problem I'm having.  It is virtually impossible for me to find a way to email anyone whilst being unable to login.  Regards, Jan