Sales: Email received confirmation

Geoff_Colwill agreed it would be good if we could see an notification to say it was delivered in MYOB, or even better that is was read.  Some other accounting software providers have this feature and it would be great to see this in MYOB:smileyvery-happy:

Thanks TheSparky G

Thanks for the excellent suggestion Geoff_Colwill Anyone who would like to see email receipt confirmation or failure notification implemented in Essentials Accounting, please cast your vote here. If you have any suggestions regarding how this could be implemented (like the great suggestion fromTheSparky) below please leave a comment.

This is an issue that we have experienced a number of times and is quite annoying as we don't know they havent received it until we call up asking when we can expect payment. Would be great to have a way of knowing if the email address is incorrect etc.

Thanks. 

Hi Melissa21

Thank you for your feedback and voting for this idea. I have shared your comments with the team.

We have had this problem too, we couldn't understand why our client suddenly stopped paying their invoices when they seemed to be perfectly happy with us until eventually we figured out they weren't getting them.

Getting invoices sent to the right place is a pretty important part of running a business and it's vital that we know if they're not getting through. 

A message sent to the user login email would be just the thing.

Thanks.

Hi FHChats

Thank you for feedback and voting for this idea. Its always good to get a real world example and how it affects clients. I've shared your feedback and example with the team.

I have a few clients with myob essentials and they are having this problem as well.

We have been chasing customers for payments not realising invoices have not been received this has been happening for approx the last 4 months ? Since late last year. There is no way of checking to see if these invoices were ever received.

Can you please let me know how we can check this. (it is not very professional). Other online software programs do this very efficiently. This should not just be under consideration all businesses need to track if emails are being received.

At the moment I am advising my clients to save a copy of invoice and send it manually. This is almost a step backwards into the dark ages. Please dont just consider please just do it.

Hello ShBusServ 

Thank you for the feedback regarding this issue I agree how this is disrupting the workflow. As soon as we know anything we will update the idea, in the meantime anyone else who would like to see this in future upgrades please comment and vote.

Kind regards,

Kat 

MYOB Client support