Forum Discussion

MikeP38's avatar
MikeP38
Contributing Cover User
3 years ago
Solved

Attempting to use Online GST

Have attempted to post current GST online to IRD with no success. Just get the message as attached . Waited for 15 mins.  Release and version details attached.
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi MikeP38 

     

    Thanks for your post.

     

    I am sorry to hear you are having issues loading the GST screen. I am not aware of any outages with the IRD at the moment. Our developers are aware of this happening when there is not an outage and are looking for a fix.

     

    In the meantime, signing out and enabling the single sign on before logging in again has allowed some users to have the report load correctly.

     

    Let me know if this works for you!

Yanike_S's avatar
Yanike_S
MYOB Moderator

Hi MikeP38 

 

Thanks for your post.

 

I am sorry to hear you are having issues loading the GST screen. I am not aware of any outages with the IRD at the moment. Our developers are aware of this happening when there is not an outage and are looking for a fix.

 

In the meantime, signing out and enabling the single sign on before logging in again has allowed some users to have the report load correctly.

 

Let me know if this works for you!

MikeP38's avatar
MikeP38
Contributing Cover User
3 years ago

Hi Yanike

Really appreciate your reply.

Two things have no idea how to "enabling the single sign on" plus gave up and submitted GST return manually.

Would appreciate knowing how to enable single sign on. Will do this next time.

 

Regards

Mike

  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    3 years ago

    Hi MikeP38 

     

    To enable the single sign on, you tick this option:

     

    If this option does not appear when you log in, it indicates you have already enabled this option. 

    • MikeP38's avatar
      MikeP38
      Contributing Cover User
      3 years ago

      Hi Yanike

       

      I still fail to grasp what I tick !

      Do you mean the "Link this User ID to my.MYOB account" ????

       

      Regards

      Mike

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        3 years ago

        Hi MikeP38 

         

        Yes, ticking that option (Link this User ID to my.MYOB account) has helped other users in the past. However, in saying this, if you don't see this option, it means you have already enabled this in the past.