Forum Discussion

tmg1's avatar
tmg1
Contributing User
6 months ago

Open invoice incorrectly closed

Hello,   I have noticed a recently sent invoice is no longer open.   When I investigated, I found I have definitely not received payment. MYOB says the payment was received four months ago when I...
tmg1's avatar
tmg1
Contributing User

Thanks for the reply Earl.

 

I've seen at least two others report the same issue on the Open forum. The support team messaged them directly so I am unable to see how they resolved it.

 

Your suggestion hasn't worked unfortunately.

 

Thanks 

tmg1's avatar
tmg1
Contributing User
5 months ago

I clearly said it has NOT been resolved?

 

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi tmg1,

    My apologies, I have sent you a private message to gather more information that will help us resolve the issue.

    Looking forward for your response.
    Regards,
    Earl

    • tmg1's avatar
      tmg1
      Contributing User
      5 months ago

      Hi Earl,

       

      I have just discovered yet another invoice that has been automatically marked as 'paid' by MYOB.

       

      This invoice hasn't even been sent as I'm still working on it - yet for some reason, MYOB has said payment received.

       

       

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        5 months ago

        Hi tmg1,

        Can you please try to clear your browser's cache and history or try logging in from a different browser and check if the issue persist? 

        Looking forward to hearing from you soon!
        Regards,
        Earl