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Maries26's avatar
Maries26
Experienced Partner
3 years ago

Unable to Access a Company File

Hi Guys

 

I have a new client who I started with last week. He gave me access to the AccountRight file and even though he did, AccountRight gave me access to another one of his files.  I thought he may have made a mistake and checked and he had not. He did give me access to the correct file. I then rang MYOB who fixed the issue and then received an email on Friday that his previous bookkeeper no longer had access. 

 

I wanted to work on the file and I no longer have access. BAS deadline is coming up and I need to work on the file, is there any way of contacting MYOB because the usual number I ring is not taking calls. The client is behind 2 BAS returns and I need to work on the file now.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Maries26 

     

    Thanks for your post. If you can send me the following information in a private message I'll be happy to look into this for you:

     

    • serial number
    • primary contact name
    • primary email address
    • your name