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BKay's avatar
BKay
User
4 years ago
Solved

Unable to Lodge BAS online

I am unable to lodge my BAS using the  MYOB BAS portal.  I am receiving an error message that there are technical difficulties.  I have upgraded to 2020.3 and restarted my computer but it is still not working.

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi BKay 


    I have responded to your private message regarding this issue.

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi BKay 


    I have responded to your private message regarding this issue.

    • Steve26's avatar
      Steve26
      User
      4 years ago

      Hi, Im Steve

      we are havingthe same problem.  I have downloaded the new version of Account Right and are still not able to lodge our BAS.

      If you could please avdise what we need to do, that would be great

       

      Regards

       

      Steve

      • Julian1's avatar
        Julian1
        User
        4 years ago

        I have not been able to 'fix' it as such, but rather have gone onto the ATO Business Portal (you will need your myGovID to log in) and lodged manually. I do believe that MYOB have their developers working on the issue.

    • gj666's avatar
      gj666
      User
      4 years ago

      I am having the same problem!!!! Is the answer a secret?

      • Jesh_D's avatar
        Jesh_D
        Former Staff
        4 years ago

        Hi gj666 , Julian1 and Steve26 

         

        We do apologise for this issue and any inconvenience it has caused.

         

        If you have upgraded to the latest version of 2020.3, can you please ensure that the option "Link this User ID to your my.MYOB account" is selected:

         

         

        Once this option has been selected you should be able to file your online BAS. If this doesn't work for you then please do let us know.

    • Show's avatar
      Show
      User
      4 years ago

      Hi 

      I am unable to lodge my BAS using the  MYOB BAS portal.  I am receiving an error message that there are technical difficulties.  I have upgraded to 2020.3 and restarted my computer but it is still not working.

      • Jesh_D's avatar
        Jesh_D
        Former Staff
        4 years ago

        Hi Show 

         

        Thank you for confirming that for us. I have just sent you a private message with further information and instructions. 

         

        Steve26 , Julian1 and gj666 if the above does not work for you also, please private message me with your full name, serial number and email address.

  • BKay's avatar
    BKay
    User
    4 years ago

    I am having the same issue.   I have upgraded to 2020.3 and is still not working.