Forum Discussion

Jasman's avatar
Jasman
User
2 years ago
Solved

Cannot Add User Online - invitation previously cancelled

Hi Guys I cannot add an online user - status is Cancelled invitation 19 Jan 2023 When I try to create a new user even with a new name and email it is now not letting me add any new users stating an...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi Jasman,

     

    Thanks for reaching out. 

     

    If your file is online, could you please try to create a new user via the browser version of the software? 

     

    If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?

Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi Jasman,

 

Thanks for reaching out. 

 

If your file is online, could you please try to create a new user via the browser version of the software? 

 

If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?

  • Jasman's avatar
    Jasman
    User
    2 years ago

    Hi Sam

     

    Thanks, for some reason 24hrs later it seems to be working

    Appreciate your assistance :)