Confirming old file

[jlmotorfax]

I am unable to confirm company files in AccountRight standard

I have found a thread that mentions I have to download an update but there is only one standard and I am not sure this is the correct one.

Can anyone assist?

[Genreve_S]

Hi @jlmotorfax, 

Thank you for posting your concern. 

I apologize for the delayed response. If you are using AccountRight Standard, I recommend installing the latest version of AccountRight desktop edition, as AccountRight Standard can still be opened in AccountRight Desktop edition. This will allow you to confirm your file without any issues.

Feel free to let us know if you require further assistance with this. 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

[jlmotorfax]

Hi Genreve,

I cannot see a Accountright Desktop edition.

Is this the Accountright PC edition 2024.1 on the first page of the downloads?

Or have I just missed it scrollig through all the pages?

Thanks

[Genreve_S]

Hi @jlmotorfax, 

Thank you for your follow-up. To clarify, the AccountRight PC edition is indeed the desktop version of the software. I apologize for any confusion caused earlier.

If you encounter any further issues or have more questions, please don't hesitate to let us know.

Thanks,
Genreve

[jlmotorfax]

Thank you.

It still won't confirm the files
How do I confirm the files? Will this fix the having to do this all the time?

[Genreve_S]

Hi @jlmotorfax, 

Thanks for the response. As the issue continues, it necessitates further investigation. Kindly provide the following details via a private message for a thorough check of the confirmation failure:

• Serial number. 
• Full name and email address.
• Company name.
• Company file ID. 
• Screenshot of the error message or description of the behavior when confirming.

We look forward to your response.

Thanks,
Genreve

[jlmotorfax]

Disaster.

I have been sent the file confirmation and it won't work on the updated Accountright.

I have uninstalled the new Accountright but now it shows errors when I try to open with that serial number not recognised by the old system.....

Sadly the backup is not current.

This was a really bad suggestion to use the new product. The 2nd file and less important file I didn't open in the new software is fine.

[Genreve_S]

Hi @jlmotorfax, 

Apologies for the ongoing issue. When you have a moment, could you please send us a private message with the details requested in our previous communication? This will allow us to investigate further.

We look forward to your response.

Thanks,
Genreve