Confirming old file
I am unable to confirm company files in AccountRight standard I have found a thread that mentions I have to download an update but there is only one standard and I am not sure this is the correct on...
Forum Discussion
Hi jlmotorfax,
Thanks for the response. As the issue continues, it necessitates further investigation. Kindly provide the following details via a private message for a thorough check of the confirmation failure:
- Serial number.
- Full name and email address.
- Company name.
- Company file ID.
- Screenshot of the error message or description of the behavior when confirming.
We look forward to your response.
Thanks,
Genreve
Disaster.
I have been sent the file confirmation and it won't work on the updated Accountright.
I have uninstalled the new Accountright but now it shows errors when I try to open with that serial number not recognised by the old system.....
Sadly the backup is not current.
This was a really bad suggestion to use the new product. The 2nd file and less important file I didn't open in the new software is fine.
Hi jlmotorfax,
Apologies for the ongoing issue. When you have a moment, could you please send us a private message with the details requested in our previous communication? This will allow us to investigate further.
We look forward to your response.
Thanks,
Genreve