Cannot Add User Online - invitation previously cancelled

[Jasman]

Hi Guys

I cannot add an online user - status is Cancelled invitation 19 Jan 2023

When I try to create a new user even with a new name and email it is now not letting me add any new users stating an - An error occurred while creating the user

Sounds like some sort of system confusion which needs technical assistance?

Thank you

[Sam_R · Accepted solution]

Hi @Jasman,

Thanks for reaching out. 

If your file is online, could you please try to create a new user via the browser version of the software? 

If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?

[Jasman]

Hi Sam

Thanks, for some reason 24hrs later it seems to be working

Appreciate your assistance