Forum Discussion

Jasman's avatar
2 years ago

Cannot Add User Online - invitation previously cancelled

Hi Guys I cannot add an online user - status is Cancelled invitation 19 Jan 2023 When I try to create a new user even with a new name and email it is now not letting me add any new users stating an...
  • Sam_R's avatar
    2 years ago

    Hi Jasman,

     

    Thanks for reaching out. 

     

    If your file is online, could you please try to create a new user via the browser version of the software? 

     

    If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?