Errors were found during the backup process

[BenRichardson]

greetings myob community!

I am experiencing the above error message when trying to perform a backup of my accountright premier AU 2023.1.0, my build number is 2023.1.24.7870. I am a techie, but not yet familiar with the product, and all I need is a database file.

Interestingly/amusingly, I next get a message telling me that the backup was successful, but no file is written to my specified location.

I log in, I go to file - backup, specify a location (c:\temp), enter a password and click the "back up" button. This worked yesterday and I got my myox file in the specified folder.

Nothing has changed as far as i am aware, other than I got slightly older.

Please help :-)

Thanks, Ben

[SamaraM]

Hi @BenRichardson 

Welcome to the Community Forum. To give us more information about the error, we can look at the error log. Can you attach the error log in your reply so we can investigate further?

To download the log; 

1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder
4. Open the MYOB Folder
5. Open the AccountRight Folder
6. Open the Version folder (E.g: Current)
7. Open the Diagnostics Folder.

The Diagnostic Log file would look like: Huxley.Application_xxxx.log. You can use the Choose file button at the bottom of the editor when writing on the Forum to add files to your post.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[BenRichardson]

Hi Samara,

Many thanks for your response. I have attached the log from the failed backup here for your review.

Thanks

Ben

[SamaraM · Accepted solution]

Hi @BenRichardson 

Thanks for sending that through.

From the error message that mentions being unable to find the backupPath, it might be related to the required Windows Shares not being created properly during AccountRight installation.

Can you please follow the steps mentioned in this Help Article: AccountRight Library Services issues.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[BenRichardson]

Thanks Samara,

Indeed the shares were no longer present on my system. I will check with IT whether this is related to a security policy, but do you know of any other reasons that the shares would've been removed?

I went throught the guide to re-add them, and I only added the backup and export shares, then attempted another backup - and it worked!

so looking good.....

[Hannah_V]

Hi @BenRichardson thank you for your post.

Please let me know if you still need further assistance. 

Regards,

Hannah

[BenRichardson]

Hi Hannah,

I've marked the solutions as sound, so it's just my remaining question as to what might cause this so i can look out ofor/avoid in future?

Thanks

Ben

[Hannah_V]

Thank you very much @BenRichardson!

The error message, "Back up in progress" happen if your file automatically updates and it got stuck in the process, maybe because of the internet interruption or the user signed out to that program while upgrading. 

If this happens again, our resolution is to run a script on our end so that it will get back to active. 

Please don't hesitate to reach out and we'll be happy to assist you!