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Issues with Letters & Invoice Reminders

Renw
Contributing User
7 Posts
Contributing User
Contributing User

7Posts

3Kudos

0Solutions

Issues with Letters & Invoice Reminders

Hello,

 

I have always been able to create letters from a card file however as of 7/11/2022 this feature has stopped working. I receive the following message "This features requires Microsoft Word. A compatible version was not found on this computer."

 

I have checked our system and we are currently using Microsoft® Word for Microsoft 365 MSO (Version 2210 Build 16.0.15726.20068) 32-bit

 

I am also not able to access Invoice Reminders from an individual Card. The window just comes up blank. I tried following this suggestion but it is from 2020 so was unsure if it is still relevant https://community.myob.com/t5/AccountRight-Sales-and-purchases/Invoice-reminder-function-not-accessi...

 

Please see attached pictures

5 REPLIES 5
Leah11
Experienced Cover User
33 Posts
Experienced Cover User
Australia
Experienced Cover User

33Posts

41Kudos

0Solutions

Re: Issues with Letters & Invoice Reminders

Having exact same issues and my IT is struggling to find a solution

 

HELP Please

DVF
2 Posts
User
User

2Posts

1Kudos

0Solutions

Re: Issues with Letters & Invoice Reminders

I am also having the same issue with letters no longer working and am also running Office 32 bit.

Linda09
2 Posts
User

2Posts

0Kudos

0Solutions

Re: Issues with Letters & Invoice Reminders

I am having the same problem

Renw
Contributing User
7 Posts
Contributing User
Contributing User

7Posts

3Kudos

0Solutions

Re: Issues with Letters & Invoice Reminders

MYOB can you please let us know if this is being looked into? I am still having issues.

SamaraM
MYOB Moderator
1,502 Posts
MYOB Moderator
MYOB Moderator

1,502Posts

56Kudos

184Solutions

Re: Issues with Letters & Invoice Reminders

Hi all

 

When integrating office and AccountRight, the version of office is required to be the Office 365 32-bit version that is installed locally on the computer, not the web-based version - Office Online. 

 

If that is the case, the next troubleshooting is to make sure the connection between both programs are working correctly.

 
To troubleshoot the integration, try the following steps:

 

Hope that helps.
 
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Samara

MYOB Community Support

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